Philippe Ferrandis Waves Earring Noir

Caring For and Wearing Your Jewellery

To clean your jewellery we recommend using a professional jewellery cleaning cloth . Please do not use water or other cleaning agents as they can be abrasive and cause removal of the plating from your jewellery  

If you wish to keep your jewellery in pristine condition and  avoid tarnishing  we recommend cleaning  your jewellery regularly using a professional jewellery cleaning cloth

To help protect the durability and high quality of your jewellery, remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.

Try your best not to drop or knock your jewellery, especially those with set stones or enamel.

Avoid spraying perfume, hairspray ,applying creams, body lotion, soaps or any liquids directly onto your jewellery.

Store each piece of jewellery separately to other pieces inside pushes or boxes provided in an environment that is not too hot or humid. 

Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

ORDERING INFORMATION

You will receive a confirmation email after you place your order.  If you do not receive a confirmation email, please email admin@tresbellejewels.shop

A separate shipping email will be sent with a tracking number once your order has been shipped.

SHIPPING PRICING

Within Australia

Free Standard Shipping for all Australian orders

$15.00 Express Post (within 3 days)

Shipping outside Australia

All pricing listed on our website are charged in Australian Dollars (AUD)

Flat rate of AUD $30.00 to NZ

Flat rate of AUD $40.00 to Canada

Flat rate of AUD $50.00 USA,EUROPE,UK,UAE & ASIA -Please update pricing in shipping

All International orders are shipped via Australia Post by Express Post and can take 7 to 10 business days.

Delivery timeframes are an estimate only as they may vary depending on your location and Tres Belle Jewellery will not be responsible for any delay in delivery.

Once your order has been shipped please refer to your tracking number provided in the shipping confirmation email to track your parcel. As all parcels are provided with a tracking number Tres Belle Jewellery is not responsible  for lost parcels once dispatched.

It is your responsibility to arrange for re-delivery or pick up from your post office if the parcel cannot be left at the provided address. 

INTERNATIONAL ORDERS  - TAXES/DUTIES/VATS 

Please note Prices do not include overseas Custom Duties,Taxes or VAT that may incur.  All additional fees are set by the receiving country.

All applicable fees are the sole responsibility of the customer not Tres Belle Jewellery. Custom authorities require that we state the value of the order directly on your package. It is at the  discretion of the receiving countries custom agents to release your package. Please note Tres Belle Jewellery is not responsible of any delays in delivery.

If you require any further information please email

admin@tresbellejewels.shop

SHIPPING

Australian orders are sent via Australia Post

International orders are sent Express Post via Australia Post

All Orders received by 1pm will be despatched on the same day via Free Standard delivery unless Express Post has been chosen at the checkout. (Excluding Weekends and Public Holidays)

Orders received after 1pm will be despatched next business day.

Please note we do not despatch on weekends or public holiday’s , orders received on these days will be shipped next business day.

Once your order has been shipped please refer to your tracking number provided in the shipping confirmation email to track your parcel. As all parcels are provided with a tracking number Tres Belle Jewellery is not responsible for lost parcels once dispatched.

It is your responsibility to arrange for re-delivery or pick up from your post office if the parcel cannot be left at the provided address. 

All pieces are carefully packaged in hard case boxes and bubble wrap to ensure your items are delivered to you safely.

However in the event that an item has been damaged in transit please notify us to arrange a refund or exchange. Please email 
admin@tresbellejewels.shop