Orders & Shipping
ORDERING INFORMATION
You will receive a confirmation email after you place your order. If you do not receive a confirmation email, please email admin@tresbellejewels.
A separate shipping email will be sent with a tracking number once your order has been shipped.
SHIPPING PRICING
Within Australia
Free Standard Shipping for all Australian orders
$15.00 Express Post (within 3 days)
Shipping outside Australia
All pricing listed on our website are charged in Australian Dollars (AUD)
Flat rate of AUD $30.00 to NZ
Flat rate of AUD $40.00 to Canada
Flat rate of AUD $50.00 USA,EUROPE,UK,UAE & ASIA
All International orders are shipped via Australia Post by Express Post and can take 7 to 10 business days.
Delivery timeframes are an estimate only as they may vary depending on your location and Tres Belle Jewellery will not be responsible for any delay in delivery.
Once your order has been shipped please refer to your tracking number provided in the shipping confirmation email to track your parcel. As all parcels are provided with a tracking number Tres Belle Jewellery is not responsible for lost parcels once dispatched.
It is your responsibility to arrange for re-delivery or pick up from your post office if the parcel cannot be left at the provided address.
INTERNATIONAL ORDERS - TAXES/DUTIES/VATS
Please note Prices do not include overseas Custom Duties,Taxes or VAT that may incur. All additional fees are set by the receiving country.
All applicable fees are the sole responsibility of the customer not Tres Belle Jewellery. Custom authorities require that we state the value of the order directly on your package. It is at the discretion of the receiving countries custom agents to release your package. Please note Tres Belle Jewellery is not responsible of any delays in delivery.
If you require any further information please email
SHIPPING
Australian orders are sent via Australia Post
International orders are sent Express Post via Australia Post
All Orders received by 1pm will be despatched on the same day via Free Standard delivery unless Express Post has been chosen at the checkout. (Excluding Weekends and Public Holidays)
Orders received after 1pm will be despatched next business day.
Please note we do not despatch on weekends or public holiday’s , orders received on these days will be shipped next business day.
Once your order has been shipped please refer to your tracking number provided in the shipping confirmation email to track your parcel. As all parcels are provided with a tracking number Tres Belle Jewellery is not responsible for lost parcels once dispatched.
It is your responsibility to arrange for re-delivery or pick up from your post office if the parcel cannot be left at the provided address.
All pieces are carefully packaged in hard case boxes and bubble wrap to ensure your items are delivered to you safely.
However in the event that an item has been damaged in transit please notify us to arrange a refund or exchange. Please email
admin@tresbellejewels.shop